Kaci Talbot has over a decade of experience in volunteer coordination for various healthcare organizations in Minnesota. As the content expert for volunteer onboarding and automation/process improvement for M Health Fairview Volunteer Services, she has spent the past three years refining the volunteer onboarding process for a variety of different sized hospital programs. Additionally, Kaci has been part of an automation development team that creates digital colleagues and other tools to significantly enhance the workflow for the Volunteer Services team. She is eager to share the insights gained at M Health Fairview and assist others in evaluating their onboarding processes to find simple improvements and efficiencies to improve the volunteer onboarding experience for others.