Charlotte Jones (She/Her)
Cultivating Inclusivity: Transforming Volunteer Experiences through Micro-affirmations
Charlotte Jones is a trailblazer with 27 years of leadership experience, currently the Director of Employee Experience and DEIB at Rite Aid. Throughout her career, Charlotte has been a driving force in leading and transforming teams across various domains, including HR, talent acquisition, diversity, communications, and marketing. Her expertise lies in change management, where she excels in optimizing organizational capabilities through research and strategic planning. Charlotte's success is a testament to her unique blend of analytical and creative strengths. Her proven methods in program management have consistently delivered year-over-year savings for Fortune 100 companies across multiple industries, including AT&T, Verizon, Merrill Lynch, MetLife, Lockheed Martin, and Indeed. Charlotte holds a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing Management, complemented by an MBA in Business Management with certifications in PROSCI Change Management Certification, Senior Professional in Human Resources (SPHR), and World-Class Employer Branding Certification.
Jeremy Norton (He/Him/His)
The Empathy Exams are Not Graded on a Curve: Maintaining Engagement and Compassion in Service
Jeremy Norton is a twenty-year veteran firefighter/EMT with the Minneapolis Fire Department. He has saved lives, witnessed too many deaths, and is still yet to catch a baby. Originally from DC, he has degrees in Literature and Creative Writing from Boston universities; he has taught high school literature in DC, Chattanooga, TN, and Minneapolis, MN, and taught adult creative writing at Minneapolis’ Loft Literary Center. Norton joined the MFD in 2000, promoted to Captain in 2007, Battalion Chief in 2015, then returned to ride the rigs as Captain in 2017. His 2023 book 'TRAUMA SPONGES: Dispatches from the Scarred Heart of Emergency Response' was a finalist for the Minnesota Book Award for memoir/creative-nonfiction. He writes about the intersection of individuals within systemic issues, particularly the sociology of emergency response and healthcare.