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Service Enterprise Update

Polly Roach

Congratulations, new Service Enterprise organizations!

Congratulations and welcome to Minnesota’s newest certified Service Enterprises: Duluth Children’s Museum and Bridges Kinship Mentoring. Their entry into this group marks a milestone for our state – Minnesota now has 50 organizations recognized as active Service Enterprises in our state. The Museum and Bridges join over 390 organizations in 23 states recognized for innovative volunteer engagement and use of cutting edge strategies to enhance their social mission.

Is your organization a Service Enterprise?
The Service Enterprise model was created on the basis of research conducted by the TCC group that identified a key commonality of high-performing organizations – they excelled at leveraging the skills and talents of volunteers in their core operations. These organizations, called Service Enterprises, were proven to be more adaptable, sustainable and capable of scaling their impact in comparison to peer organizations, and have been shown to be better led and better managed, as well as to operate at almost half the median budget as their peers.

When staff of many organizations explore getting involved in the change management and certification process that grew out of this research, they often realize their organization is operating as a Service Enterprise in at least a few of the ten functional areas, shown below, that this process is focused on. For them, participating in the Service Enterprise process offers an opportunity to enhance other functional areas, build coalitions to promote consistent adoption of best practices across their organizations, and gain internal, as well as external, support and recognition for state-of-the-art volunteer engagement.

If you would like to learn more about taking your organization’s volunteer engagement to the next level and increasing your impact on the clients, constituents and communities you serve, visit the Service Enterprise section of the MAVA website, or contact Polly Roach at proach@mavanetwork.org. Application dates for the next Service Enterprise training cohort will be announced later this month; I would be happy to meet with you this summer to talk about what is involved in the Service Enterprise certification process and whether it might be right for your organization.

Moving ahead with Service Enterprise
Congratulations to the members of our 12th Service Enterprise cohort – Community Thread, Family Means, Friends for a NonViolent World and the YWCA of Minneapolis – on completing the training phase of their Service Enterprise journey. Members of this cohort brought engaged teams and real-world challenges to the training sessions; they also shared thoughtful questions and creative responses while digging deeper into ways to engage volunteers fully in carrying out their missions. The MAVA and HandsOn Service Enterprise team is excited to see where their next steps take them!