Building Skills and Resources for Service Enterprises
MAVA and HandsOn Twin are pleased to announce a unique training and development opportunity for Service Enterprise organizations and those working to achieve certification – a full day workshop on “Leading With Authenticity”, presented by IBM consultants Joan Hogan and Larry Pastor. This team-based workshop is designed to help participants become more authentic leaders through offering the tools and concepts needed to enhance leadership legitimacy by building honest relationships. The workshop takes place on Tuesday, August 21st, in St. Paul; for more details and registration, visit the MAVA website. This workshop is provided at a nominal cost through the generosity of IBM; spaces are limited, so register now.
Points of Lights has just unveiled a new way to support organizations working toward gaining or maintaining Service Enterprise certification – the online Service Enterprise Resource Library. On this site, you'll be able to find resources to help you navigate your Service Enterprise transformation, including research, articles, guides and best practice examples. Resources are organized according to the ten Service Enterprise characteristics to make it easy to find the ideas and tools you need.